An employee has left - deactivate or change their access

When someone leaves your company, you don't need to delete them from TwoWork - and we actually recommend you don't. Instead, you can remove their access while keeping their time registration data intact, which is exactly what you want if that data is ever needed later.

Why not just delete them?

Deleting an employee removes their time registration data along with them. Keeping the account - just without access - means:

• Their historical hours stay in TwoWork, which is useful if Arbejdstilsynet (the labour inspectorate) or anyone else ever needs to see what was registered.
• If they come back, you can restore their access in a couple of taps and all their data is still there.
• You can always delete the account properly later, once you're sure the data is no longer needed.

A regular employee - make the account inactive

If a regular employee leaves, set their account to inactive. They lose access to TwoWork, but their data stays put.

1. Go to the Company page in TwoWork
2. Click View next to the employee
3. Open Settings
4. Change Account status from Active to Inactive
5. Click Save account change

That's it - they can no longer log in, and their time registrations remain available to you.

Coming back later? Repeat the steps and switch the status back to Active. Everything they had is still there.

A manager or admin - downgrade their permissions

If the person who left was a manager, operations manager, or admin, you may want to make sure they can no longer see everyone's time registration - not just block their login. Rather than deleting the account, downgrade their permissions so they can only see their own data.

1. Go to the Company page in TwoWork
2. Click View next to the employee
3. Open Settings
4. Change Permissions from Admin to Employee
5. Click Save account change

Now the account only has employee-level access. You can combine this with setting the account to inactive (above) if they've left entirely and shouldn't have any access at all.

Deleting later

Once you're confident the data is no longer needed - for example after any retention period that applies to you has passed - you can go ahead and delete the account. Until then, inactive is the safer choice.

Need help?

If you're unsure which option fits your situation, write to us at support@twowork.app - we're happy to help.